DoorstepHQ

Privacy Policy

Last updated: March 16, 2026

1. Information We Collect

We collect information you provide directly:

  • Account information: name, email address, phone number, business name
  • Client information: names, addresses, phone numbers, and email addresses of your clients
  • Payment information: processed securely through Stripe — we do not store credit card numbers
  • Booking and invoice data you create through the platform
  • Expense records you log

2. How We Use Your Information

  • To provide and maintain the Service
  • To process payments through Stripe on your behalf
  • To send transactional SMS and email notifications (booking confirmations, payment receipts)
  • To communicate with you about your account
  • To improve the Service

3. Information Sharing

We do not sell your personal information. We share data only with:

  • Stripe — to process payments
  • Twilio — to send SMS notifications
  • Resend — to send email notifications
  • Supabase — to store your data securely

4. SMS Communications

We use Twilio to send SMS messages. By consenting to SMS, you agree to receive booking confirmations and appointment reminders. Messages are sent from our toll-free number. You may opt out at any time by replying STOP. Message frequency varies. Message and data rates may apply. For help, reply HELP or contact support@doorstephq.com.

5. Data Security

We use industry-standard security measures including encryption in transit and at rest. All data is stored in Supabase with row-level security policies ensuring you can only access your own data. Payment information is handled entirely by Stripe and never touches our servers.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt out of SMS communications at any time

Contact support@doorstephq.com to exercise any of these rights.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.

9. Contact

Questions about this policy? Email us at support@doorstephq.com.